Refund & Cancellation Policy

Last updated 31 October 2026

We want buying credits to feel safe. This page explains when you get your money or credits back.

1. Automatic credit refund — no reply in 48 hours

If the person you contacted does not reply within 48 hours, the credit you used is returned to your wallet automatically. You do not need to ask.

2. Refund of a purchase

You can ask for a refund of unused credits within 14 days of buying them. Email info@maktab-quran.com from your account email with the payment reference (PayPal transaction ID or UPI reference). We refund to the original payment method — PayPal or the same UPI account — usually within 7 working days.

Credits already used to open a conversation are not refundable, except automatically as in section 1.

3. Paid twice or paid the wrong amount

If you were charged twice, or paid more than the pack price, email us with both references and we will refund the extra or add the matching credits — your choice.

4. Payment confirmed but no credits

PayPal payments are added automatically, usually within a minute; UPI payments within a few hours. If your credits have not appeared after 24 hours, email us with the reference and we will sort it out.

5. Lesson fees

Lesson fees are paid directly to teachers, not to Maktab, so refunds of lesson fees are agreed between you and the teacher. If a member has cheated you, report them from the conversation — we act on every report.

6. Cancellation

There is no subscription and nothing renews, so there is nothing to cancel. You can close your account at any time.